GemiAI
Support
If you have issues with purchases, points, generation failures, history, account deletion, or other GemiAI features, contact support here.
Email Support
Email gemiai0705@yeah.net. We will reply as soon as reasonably possible after receiving your request.
For purchase or point issues, include an Apple order screenshot or order number, the time the issue occurred, your device model, app version, and a screenshot of the account page when possible.
WeChat Support
Scan the QR code with WeChat to add support. To help us locate the issue faster, please include:
- Your user ID or a screenshot of the in-app account page.
- The time of the issue, feature used, and model name.
- For purchase issues, provide an Apple order screenshot or order number.
- For generation failures, provide the prompt, attachment type, and error message screenshot if available.
Do not send bank card numbers, government ID numbers, account passwords, verification codes, or other highly sensitive information. Support will never ask for your Apple ID password or payment password.
LINKAGI API
Developer AI API gateway
If you use Claude Code, Codex, Gemini CLI, Cherry Studio, or ChatBox, LinkAGI provides one place to connect to AI models.
- Manage API keys, models, and usage records in one console.
- Sign up by email, top up online, and pay as you use.
- Configuration docs plus issue feedback, business, and enterprise support.
Common Questions
What should I do if points do not arrive after purchase?
Please wait 10 minutes and reopen the app. If points still do not appear, contact support with an Apple order screenshot or order number.
Are points refunded when generation fails?
If generation fails due to a service issue, the system refunds the points consumed for that task. User-initiated cancellation generally does not trigger a refund.
How do I delete history or my account?
You can press and hold a history item in the app to delete it. You can also request account deletion from the account/about area in the app. Data handling after account deletion follows the Privacy Policy.